Buzzwords and unrealistic expectations can significantly complicate and undermine investigations involving police officers. Terms like “zero tolerance,” “transparency,” or “accountability” can become problematic when overused or lacking specific, actionable definitions. These buzzwords often create high public expectations that may be difficult to meet within the legal and procedural frameworks of investigations. Unrealistic expectations, such as demands for immediate answers or unambiguous conclusions, fail to account for the complex, time-intensive nature of thorough investigations. As a result, public pressure can lead to rushed or overly simplified findings, potentially compromising fairness and thoroughness.
Our training experts recommend this course for all supervisors, command staff, and law enforcement leaders looking to strengthen decision-making, accountability, and community trust.
Instructors: Nicole Florisi, M.S. , LEO
Nicole has extensive experience as an educator, police officer, and therapist. She provides front-line instruction in de-escalation, crisis communications, and force encounters investigations. With over 25 years of experience, she has held positions including communications specialist, patrol officer, patrol sergeant, investigator, and acting chief. She has held previous roles as a Law Enforcement Subject Matter Expert at VirTra and as the Executive Director for the Verde Valley Sanctuary; a shelter dedicated to providing services for victims of sex trafficking, sexual violence, and domestic violence. Nicole is currently working on her doctorate in clinical psychology. She holds two post-master’s degrees; one in Human Factors Psychology and one in Trauma Counseling; an M.S. in Professional Counseling; and a B.S. in Public Safety Administration and Emergency Management.
- Credit Hours: 1
- Class ID: 25-40-2-A1
- Areas: 201
- Topic: Use of Force
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