Welcome to the Real-Time Crime Centers: Data, Impact, and Solvability. This session explores how the Hartford Police Department’s Capital City Command Center (C4) has transformed criminal investigations through the integration of real-time technology, data analysis, and strategic collaboration. Since its launch in 2015, C4 has unified a range of technologies—including surveillance cameras, license plate readers, and gunshot detection systems—into a centralized, intelligence-led platform that enhances case solvability and operational efficiency. Participants will examine how the use of trained analysts, seamless data sharing, and proactive community engagement has improved investigative outcomes, increased arrest rates, and strengthened public trust. The session also highlights critical lessons learned, including the importance of investing in human capital and aligning technology with clearly defined investigative processes. Real-world examples, such as shooting investigations and cross-agency support for departments like Public Works, demonstrate how a modern Real-Time Crime Center (RTCC) can serve the broader community—not just law enforcement.
This course will also focus on areas including:
- Explore how real-time technology and data integration enhance investigations and case solvability.
- Understand the role of trained analysts, data sharing, and community collaboration in improving outcomes.
- Identify lessons learned on aligning technology, human capital, and investigative processes for lasting impact.
Our training experts recommend this course for all officers, ranks, and command staff.
Instructor: Sergeant Chris Mastroianni
Chris Mastroianni is a Sergeant for the Hartford Police Department in Connecticut. He has extensive law enforcement experience leading the Department’s Intelligence Division and Real-Time Crime Center. He also has investigative experience in proactive Street Crimes Units, Shooting Task Force, and Narcotics Unit. He has overseen the management and implementation of citywide focused deterrence violence reduction initiatives and liaisons with the city’s community-based organizations to identify drivers of violence in the community. He has vast experience and knowledge in the world of police technology, its implementation, success, and its effect on crime solvability. He has also developed data collection protocols to build capacity for timely violence analysis and responses. Sergeant Mastroianni is very interested in researching the effects of technology on police investigations. He recently co-authored a peer reviewed case study on the effects of video evidence and RTCC activities on shooting investigations. He is also interested in gun violence research and works part time as a research assistant in which he has collected, coded, and synthesized data for violence problem analyses in several cities nationwide. He was recently selected as National Institute of Justice LEADS Scholar. Additionally, Sergeant Mastroianni is part of the Media Relations Unit and is a gang instructor at the police academy.
- Credit Hours: 1.5
- Class ID: 25-10-10-A1
- Area: 500
- Topic: Technology
Please click here to contact the DLG Learning Center support staff with any questions about this course.